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Furigana Show|Add to ▼ Source Totoeba Project
It is normal practise to contact the company's home office in these kinds of cases.
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Vocabulary list

konoyou
na adjective
  1. like this; this sort; this way
kono
pre-noun adjectival
  1. this (something or someone close to the speaker (including the speaker), or ideas expressed by the speaker)
  2. last (couple of years, etc.); these; past; this (in ref. to a stretch of time or date)
  3. you (as in "you liar") (emphatic, accusatory, insulting)
youna
pre-noun adjectival
  1. like; similar to
expression
  1. (I) think (that); (I) have a feeling (that) (at sentence end; short for ような気がする)
  2. feels like; feels similar to; feels as if (at sentence end; short for ような感じ(がする))
you
noun, used as a suffix, noun
  1. appearing ...; looking ... (usu. after the -masu stem of a verb)
  2. way to ...; method of ...ing (usu. after the -masu stem of a verb)
  3. form; style; design (usu. after a noun)
  4. like; similar to (usu. after a noun)
noun
  1. thing (thought or spoken)
na
particle
  1. don't (prohibitive; used with dictionary form verb)
  2. do (imperative (from なさい); used with -masu stem of verb)
interjection
  1. hey; listen; you
particle
  1. now, ...; well, ...; I tell you!; you know (when seeking confirmation, for emphasis, etc.; used at sentence end)
  2. wow; ooh (used to express admiration, emotionality, etc.; used at sentence end)
keesu
noun
  1. case (e.g. receptacle, condition, event, legal action, letter style, etc.)
  2. Computer-Aided Software Engineering; CASE
ha
particle
  1. topic marker particle (pronounced わ in modern Japanese)
  2. indicates contrast with another option (stated or unstated)
  3. adds emphasis
sono
pre-noun adjectival
  1. that; the (something or someone distant from the speaker, close to the listener; actions of the listener, or ideas expressed or understood by the listener)
  2. part (as in "part two") (preceding a number)
interjection
  1. um ...; er ...; uh ...
kaisha
noun
  1. company; corporation
  2. workplace
no
particle
  1. indicates possessive (occasionally ん, orig. written 乃 or 之)
  2. nominalizes verbs and adjectives
  3. substitutes for "ga" in subordinate phrases
  4. (at sentence-end, falling tone) indicates a confident conclusion (often ん)
  5. (at sentence-end) indicates emotional emphasis
  6. (at sentence-end, rising tone) indicates question
honsha
noun
  1. head office; main office; headquarters; parent company
  2. main shrine
  3. this company; this shrine
ni
particle
  1. at (place, time); in; on; during
  2. to (direction, state); toward; into
  3. for (purpose)
  4. because of (reason); for; with
  5. by; from
  6. as (i.e. in the role of)
  7. per; in; for; a (e.g. "once a month")
  8. and; in addition to
  9. if; although
renraku
noun, suru verb
  1. contacting; (making) contact; getting in touch; communication; correspondence; call; message
  2. connection (with a train, bus, etc.); joining (a railway line, etc.); meeting
  3. connection (between matters, incidents, etc.); relation; link
suru
suru verb (irregular)
  1. to do; to carry out; to perform
  2. to cause to become; to make (into); to turn (into)
  3. to serve as; to act as; to work as
  4. to wear (clothes, a facial expression, etc.)
  5. to judge as being; to view as being; to think of as; to treat as; to use as (as 〜にする,〜とする)
  6. to decide on; to choose (as 〜にする)
suru verb (irregular), intransitive verb
  1. to be sensed (of a smell, noise, etc.) (as 〜がする)
  2. to be (in a state, condition, etc.)
  3. to be worth; to cost
  4. to pass (of time); to elapse
suru verb (irregular), transitive verb
  1. to place, or raise, person A to a post or status B (as AをBにする)
  2. to transform A to B; to make A into B; to exchange A for B (as AをBにする)
  3. to make use of A for B; to view A as B; to handle A as if it were B (as AをBにする)
  4. to feel A about B (as AをBにする)
suffix, suru verb (irregular)
  1. verbalizing suffix (applies to nouns noted in this dictionary with the part of speech "vs")
auxiliary verb, suru verb (irregular)
  1. creates a humble verb (after a noun prefixed with "o" or "go")
  2. to be just about to; to be just starting to; to try to; to attempt to (as 〜うとする,〜ようとする)
no
particle
  1. indicates possessive (occasionally ん, orig. written 乃 or 之)
  2. nominalizes verbs and adjectives
  3. substitutes for "ga" in subordinate phrases
  4. (at sentence-end, falling tone) indicates a confident conclusion (often ん)
  5. (at sentence-end) indicates emotional emphasis
  6. (at sentence-end, rising tone) indicates question
ga
particle
  1. indicates sentence subject (occasionally object)
  2. indicates possessive (esp. in literary expressions)
conjunction
  1. but; however; still; and
  2. regardless of; whether (or not) (after the volitional form of a verb)
joudou
noun
  1. normal practice; proper practice
da

Polite Present Indicative Form

desu
copula
  1. be; is (plain copula)
auxiliary verb
  1. did; (have) done (た after certain verb forms; indicates past or completed action)
  2. please; do (indicates light imperative)

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